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Privacy Policy

Last updated 7th March 2022

Independent Living Advisors Ltd is committed to protecting and respecting your privacy.

This Privacy Policy and the ILA.Life Cookie Policy (see below) describe how we collect, use and otherwise process personal data relating to you, or personal data that you provide to us:

  1. when you visit or use the website at  

  2. when you contact us (by email or telephone), for example to make an enquiry with us;

  3. through engagement with our social media pages;

  4. when you apply to work for us, whether as an employee, consultant or contractor;

  5. when you apply for a ‘Support Service’ or ‘At Home Service’ Contract from ILA.Life and/or attend one of our interviews, workshops or open days, or seek ad-hoc advice from a member of the ILA.Life team; and /or

  6. in connection with any client engagement or other matters.

References in this Privacy Statement to “we”, “us”, or “our” are to Independent Living Advisors Ltd.

Please read the following carefully to understand our practices regarding personal data and how we will treat it.

For the purposes of laws regarding data protection, the data controller is Independent Living Advisors Ltd, a company registered in England and Wales with registered number 10548020 and registered office address at 26 Main Avenue, Northwood, Middlesex HA6 2HJ.

Personal data that we collect:

We collect and process the following personal data relating to you:

  • Personal information details such as your name, contact details and other information contained in communications that we receive from you or related to our client interactions;

  • Survey information such as data from surveys that we may, from time to time, run on the Website for research purposes, if you choose to respond to, or participate in them;

  • Application information such as information within your resume/CV or provided by recruitment agencies, information held on your social media accounts such as LinkedIn and any other information that is shared with us throughout an application process;

  • Recruitment information such as your performance during an application process and information provided by third party references, criminal records check (if applicable), public liability and motor vehicle insurance details that we might need to see and any relevant recruitment test results (if applicable);

  • Equal opportunities monitoring information such as your ethnicity, gender, socio-economic background, sexual orientation, religion, any disabilities that you may have and/or any equal opportunities monitoring information that you may provide;

  • Business information such as business contact details, third party references (if required), any information required for anti-money laundering checks (if applicable), information regarding our client’s staff and/or third party business associates, financial statements, company documentation and/or any information which we collect from registries or which our clients voluntarily provide throughout our relationship;

  • CCTV images captured by CCTV at our premises or those of a client when and/or if installed;

  • Other information we receive such as where you might register to receive our newsletters or to attend an event or to submit an enquiry via our Website.


We also collect personal data automatically when you use the ILA.Life Website and when you navigate through the Website. Data collected automatically may include usage details, geo-location data, IP addresses and other data collected through cookies and other tracking technologies. For more information on our use of these technologies, see our Cookie Policy (Link)

How we use personal data

We use personal data relating to you that we collect, or that you provide to us, for the following purposes:

  • to respond to your queries;

  • to fulfil the terms of our engagement with our clients;

  • to ensure legal and regulatory compliance, including to meet the requirements of our professional bodies and other legal and fiscal obligations or in connection with audits and to ensure compliance with any anti-money laundering requirements;

  • to ensure that you are kept safe and healthy by discussing details with emergency services, and healthcare providers;

  • to ensure that your care and your connection with your family and close friends, next of kin, power-of-attorney and any other key contacts that you may want us to share information with in relation to your wellbeing;

  • to handle any complaints and disputes related to client matters;

  • to perform our day to day business operations including business development;

  • to keep our premises secure (for example by using CCTV);

  • for processing your application to work with us, improving the application process, and for checks upon you before we work together;

  • for financial management such as billing and disbursement records;

  • to ensure that content from the Website is presented in the most effective manner for you and for your computer;

  • to notify you about changes to the Website and the materials on the Website;

  • as part of our efforts to keep the Website safe and secure; and

  • to provide you with information related to our services and news which we believe may be of interest to you.

Lawful basis for processing.

We will process your data according to the applicable legal basis which is either:

  • Legal obligation where we have to use your data to comply with our legal obligations;

  • Contractual obligation where we are providing our services to you, and we need to use your data to fulfil our contract with you; and

  • Legitimate interests where we have a legitimate interest to use your data in relation to the operation of our business and / or the provision of our services to our clients.


We may send you marketing materials such as updates which we believe may be of interest to you or your business.

When we send you marketing material, we may monitor whether or not you open and/or click on the material that we send you.

You have the right at any time to ask us not to process personal data relating to you for marketing purposes. If you wish to exercise this right, please contact us at

Disclosure of personal data

We may disclose personal data relating to you to third parties in certain circumstances including (but not limited to) the following:

  • our Clients if you are for instance a Support Worker or prospective Support Worker or to

  • our Support Workers if you are for instance a client or prospective Client

  • to your relatives or people that have a power of attorney for you or to your close contacts if you have asked us to do so

  • to emergency services and/or medical service providers or healthcare providers or social workers as required to provide you with care or emergency

  • our third-party service providers, such as those we engage to host and maintain the Website and our IT system or those we engage to process personal information in our application management system;

  • analytics and search engine service providers that assist us in the improvement and optimisation of this Website;

  • the police, law enforcement bodies, courts of law or as otherwise required or authorised by law;

  • regulatory or government bodies for the purposes of resolving complaints or disputes both internally and externally or to comply with any investigation by one of those bodies;

  • third parties involved in our client matters such as other professional advisors or experts or where it is necessary as part of the work we are doing and / or

  • in connection with the sale, purchase or merger of our business in which case personal data will be one of the things that we will need to transfer to maintain our services for you.


We may also disclose personal data to third parties in order to enforce this Privacy Policy or other agreements with you; or to protect the rights, property, or safety of us, our clients, or others.

Before we disclose personal data to a third party, we take appropriate steps to ensure that the third party will protect personal data in accordance with applicable privacy laws and in a manner consistent with this policy. Third parties are required to restrict their use of this personal data to the purpose for which the data was provided.

External Links

Although the Website only looks to include safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout the Website.

The Website may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies of those social media platforms.

This Website may use social sharing buttons which help share web content directly from our web pages to the social media platform in question. Where you use such social sharing buttons, you do so at your own discretion. You should note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Please note these social media platforms have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these social media platforms.

Where we store personal data

The personal information relating to you that we collect may be transferred to, and stored at, locations outside the UK. It may also be processed by staff operating outside the UK who work for us or for one of our service providers.

As described in this privacy policy, we may also share personal information relating to you with third parties who are located overseas, for business purposes and operational, support and continuity purposes, for example, when we use IT service providers or data storage services.

Countries where personal information relating to you may be stored and/or processed, or where recipients of personal information relating to you may be located, may have data protection laws which differ to the data protection laws in the UK. By submitting your personal information, you accept that personal information relating to you may be transferred, stored or processed in this way. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

How long we retain personal data


We retain data for as long as we require it for the purposes for which it was collected and processed. Additionally, we retain data for the purposes of satisfying any legal, regulatory, accounting, finance, tax, reporting and insurance requirements after which we take steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us, and we are no longer required by law to retain the information. Please note that this will be assessed on a case-by-case basis.



Unfortunately, the transmission of information and data via the Internet is not completely secure. Although we will do our best to protect personal data relating to you, we cannot guarantee the security of such data transmitted to the Website; any transmission is at your own risk. Once we have received personal data relating to you, we use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on secure servers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Your rights

Data Protection laws give you the right to access personal data held relating to you. To protect your privacy, we may take steps to verify your identity before taking any action in response to any request.

We also want to make sure that any personal data relating to you that we hold is accurate and up to date. You may ask us to correct or remove any personal data you think is inaccurate.

You also have the right, in certain circumstances, to:

  • the erasure of personal data relating to you that we hold;

  • the restriction of processing of personal data relating to you that we hold;

  • object to our processing of personal data relating to you that we hold; and/or

  • request the transfer of your data that we hold to another party.


If you would like to exercise any of these rights or if you have any questions about our processing of personal data relating to you, please contact us at

We will respect and provide you with all rights in relation to personal data relating to you that we hold, and to which you are entitled, under applicable law.

If you have a concern about the way we are collecting or using personal data relating to you, we request that you raise your concern with us in the first instance. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office at


Changes to this policy

We review and amend our privacy policy from time to time. Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.  The new terms may be displayed on-screen, and you may be required to read and accept them to continue your use of the Website.



You can contact us by emailing us at or writing to us or telephoning us at: 26 Main Avenue, Northwood, Middlesex HA6 2HJ

Tel: 01892 210100

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